Product documents
Catalogs, datasheets, manuals, installation notes and model-specific confirmation for public release or RFQ review.
- Product catalog request
- Datasheet confirmation
- Manual and wiring note
- BOM template
Security & ELV Project Support Center
RFQ matching, product documents, export order coordination and technical case guidance for integrators, distributors, contractors and OEM partners.
BOM and model matching
Model-specific documents
Export order coordination
Technical case evidence
Start with the buyer type
Different project buyers need different support paths. Choose the route that matches the decision you are trying to make now.
System integrators
Need compatible CCTV, access control, UPS, network and cable items for one project scope.
Send drawings, BOQ or site-zone notes for model matching.
Open support routeDistributors
Need repeatable product documents, neutral packing, reorder references and shipment records.
Request catalogs, carton marks, packing photos and reorder-ready model lists.
Open support routeContractors and project buyers
Need fast quotation inputs, delivery coordination and clear document responsibility.
Prepare product category, quantity, destination, deadline and installation notes.
Open support routeOEM and ODM partners
Need branding, labels, packaging, manuals and model-level feasibility before bulk order.
Send target model, quantity, logo file, packaging scope and market requirement.
Open support routeAfter-sales and RMA cases
Need diagnosis, evidence review, warranty route and replacement coordination.
Send model, order reference, fault description, photos or video and operating environment.
Open support routeProject support services
Use the support center as a working hub for documents, model matching, packing, export coordination and technical case handling.
BOM and model matching
Line-by-line review for mixed security, power and connectivity projects before quotation.
- CCTV and NVR matching
- UPS load context
- Cable and rack accessories
- Alternative model notes
OEM and packing review
Neutral, private-label or project-separated packaging requirements checked before PI and production.
- Logo and label scope
- Manual language
- Carton marks
- Packing photo checkpoint
Export order support
Packing, freight, payment and document notes for project orders that mix fragile, heavy or battery products.
- Trade term review
- Battery logistics notes
- Commercial documents
- Forwarder handover
Technical support and RMA
Remote troubleshooting, case evidence preparation and warranty route confirmation for supplied equipment.
- Model identity
- Fault evidence
- Remote diagnosis
- RMA case route
What to prepare before contacting us
You do not need a perfect specification. Send enough context for NexPro-Link to choose the correct RFQ, document or support route.
For RFQ and project matching
- Product category, model preference or project drawing
- Quantity by site zone, room, lane, cabinet or cable family
- Destination country, delivery timing and freight preference
- OEM, neutral packing, label or document requirement
For technical support
- Product model, serial number or order reference
- Clear issue description with when and where it happens
- Photos, short video, wiring diagram or system screenshot
- Power, network, installation and environment conditions
Support workflow
From request to the next confirmed action
- 01
Receive project or case input
Your BOM, question, document request or fault record is assigned to the right sales or technical contact.
- 02
Review models and missing context
NexPro-Link checks category fit, model scope, accessories, power, network, packing and document gaps.
- 03
Confirm route and deliverables
The team confirms whether the next output is a quotation, document pack, OEM review, freight note or technical case route.
- 04
Return structured response
You receive matched models, follow-up questions, document status, quotation notes or evidence requirements in writing.
- 05
Coordinate order or support case
Confirmed orders move to PI, packing and export workflow. Support cases move to diagnosis, RMA or replacement review.
Product document matrix
Documents should be confirmed by exact model, target market and project requirement. Use this matrix to request the right file type instead of a generic PDF.
| Product line | Catalog | Datasheet | Install notes | RFQ input |
|---|---|---|---|---|
| CCTV and NVR | Available by camera and recorder family | Confirm by exact model | Camera, NVR, PoE and storage notes | Camera count, lens, storage days, PoE ports |
| Video wall | Panel and controller overview | Bezel, resolution, input and output specs | Control room and mounting checklist | Panel matrix, signal sources, decoder and bracket |
| Gate barrier | Barrier, LPR and entrance-control families | Arm length, speed and control parameters | Lane layout and accessory checklist | Lane count, arm length, reader and payment system |
| UPS power | Online, rack, DC and battery families | Capacity, runtime and battery data by model | Load and backup-time review | Load list, runtime target, input and output voltage |
| Smart lock | Hotel, apartment and cabinet lock families | Door, card, app and lock-body details | Door type and access method checklist | Door count, logo, card system and packaging |
| PDU, rack and cables | Rack PDU, cabinet, KVM and cable families | Outlet, plug, conductor and jacket specs | Cabinet, power and cable route notes | Length, plug type, outlet mix, cable section |
Support Paths for B2B Buyers
Choose the fastest route based on whether you need documents, project matching, OEM review, shipment notes or after-sales reference.
Blog & News
Engineering guides, industry insights and product updates for CCTV, PoE, storage, UPS and project supply.
Open support pathProduct documents
Catalogs, datasheets, selection guides, BOM checklists and RFQ templates by product line.
Open support pathProcurement FAQ
Answers for MOQ, OEM/ODM, mixed-category shipment, documents and project quotation preparation.
Open support pathProject matching
Send BOM, drawings or tender references so equipment, accessories and documents can be matched together.
Open support pathShipping and payment
Review export packing, delivery coordination, payment confirmation and order-document notes.
Open support pathWarranty reference
Understand B2B warranty and return handling before placing project or repeat orders.
Open support pathRFQ list
Review selected products and submit one organized quotation request for project matching.
Open support pathSupport FAQ preview
Common support questions
Use these answers before sending RFQ, OEM/ODM or technical support requests. Open the full FAQ hub for deeper procurement, shipping and warranty questions.
Open full FAQYes. Send the BOM, BOQ, drawing or rough equipment list. NexPro-Link can match product categories, models, accessories and document requirements for quotation review.