Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies.
What is the warranty period?
All products come with a 2-year limited warranty. Extended warranty options are available for enterprise customers.
Do you offer technical support?
Yes, we provide 24/7 online technical support via email and live chat. On-site service is also available for large projects.
Can I integrate with existing systems?
Our products support ONVIF and standard SIP protocols for easy integration with third-party platforms.
What payment methods do you accept?
We accept T/T (bank transfer), L/C (letter of credit), Western Union, and major credit cards.
What is the typical delivery time?
Standard orders ship within 3-7 business days. Custom or bulk orders may require 2-4 weeks depending on quantity.
Do you offer OEM/ODM services?
Yes, we offer full OEM/ODM customization including branding, packaging, and firmware customization. Minimum order quantities apply.
Can I request samples before placing a bulk order?
Absolutely. Sample orders are welcomed for product evaluation. Shipping costs apply.
What certifications do your products have?
Our products are CE, FCC, and RoHS certified. ISO 9001 quality management system is followed throughout production.